Welcome

Welcome to Carol’s Creations! We hope you will enjoy shopping our monogrammed and laser etched gifts. We were founded in 1999, and have become a favorite for everyone on your list. We offer high quality products at reasonable prices.

Payments

PAYMENT: Payments are due at time of purchase via paypal.
CANCELLATION POLICY: Once an order is placed, we do not accept cancellations. We typically start processing your order immediately when placed. Please let us know if you have any questions.

Digital downloads

Your files will be available to download once payment is confirmed.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 2 days of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

REFUNDS AND EXCHANGES: Due to the customization nature of our products, we do not issue refunds or exchanges on our items. Please ask any questions you have about our products prior to ordering. We will gladly replace any item that is embroidered incorrectly.

Additional

Damaged Goods/Broken Products: Please contact us within 7 days of shipment delivery if your product is damaged.

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