Welcome to Carol’s Creations! We hope you will enjoy shopping our monogrammed and laser etched gifts. We were founded in 1999, and have become a favorite for everyone on your list. We offer high quality products at reasonable prices.
PAYMENT: Payments are due at time of purchase via paypal.
CANCELLATION POLICY: Once an order is placed, we do not accept cancellations. We typically start processing your order immediately when placed. Please let us know if you have any questions.
Your files will be available to download once payment is confirmed.
SHIPPING: Our products typically ship within 1-2 weeks, usually sooner. Kindly contact us if you need your product by a particular date prior to ordering. We are always eager to help you with your product questions. We typically ship via USPS Priority for lighter packages and FedEx for heaver packages. We ship to addresses provided. If a package is returned, it is the customer's responsibility to pay for re-shipment to another address.
TRACKING: Tracking Numbers are available upon request.
RUSH ORDERS: Kindly contact us prior to ordering if your package is needed by a particular date.
QUESTIONS? Please contact us regarding any questions you have about our products or services. We are here to help!
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
REFUNDS AND EXCHANGES: Due to the customization nature of our products, we do not issue refunds or exchanges on our items. Please ask any questions you have about our products prior to ordering. We will gladly replace any item that is embroidered incorrectly.
Damaged Goods/Broken Products: Please contact us within 7 days of shipment delivery if your product is damaged.